We hope you'll be in love with our XYLONDON shoes as much as we are!

If for any reason you need to return we offer a fuss free returns procedure.



 Step By Step Guide

 Place the invoice inside the box (If you no longer have this please include a note with your order ID #)


Send using a postage method of your choice (cost to be covered by yourself)

Your refund will be processed within 3 working days of receipt

The funds will go back into the same account you used to make payment



Rules Of Return

You must return within 30 days of receipt

Items must be in the unworn resalable condition

Items must not be marked (ie fake tan, make-up or dirt)

Items must be returned in the original shoe box



This does not affect your statutory rights under the Consumer Rights Act 2015.



If you have received a faulty item, have any questions or queries please email or phone our very friendly customer service team!



0800 024 8450